Refund policy

Hi, we’re ZeroSoftTech and welcome to our Refund Policy. These rules outline what you can expect when you purchase any of our plugins directly from tools.zerosofttech.com.

The products we sell are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. In addition to these rules, your local consumer laws are not excluded and may apply to you.

Please note that we are unable to process refunds for purchases older than 30 days from the date of purchase.

Products covered by this policy 

This policy applies to all plugins sold on tools.zerosofttech.com:

  • LockBreaker WP
  • Zerosoft Checkout Fields & Layout Customizer for WooCommerce
  • Zerosoft Smart Upsell Engine for WooCommerce

Before you ask for a refund

If you are experiencing a technical issue with any of our plugins, we recommend that you contact our support team first and seek assistance. In most cases, we will be able to help troubleshoot and resolve your problem quickly.

When you are entitled to a refund

We understand that sometimes an issue cannot be resolved. Here are the circumstances in which we would provide you with a refund:

Item is “not as described” or doesn’t work the way it should

If a plugin doesn’t work the way it should, we are required to promptly fix the issue. A plugin is “not as described” if it is materially different from the product description or preview shown on our website. If the issue cannot be fixed, or if the plugin turns out to be “not as described”, you are entitled to a refund.

Item has a security vulnerability

If a plugin contains a security vulnerability and it cannot be easily fixed, you may be entitled to a refund. If it can be fixed, we will do so promptly by releasing an update. If the vulnerability is not patched within an appropriate timeframe, we will provide a refund.

Item has not been downloaded

If you have not downloaded a purchased plugin within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide your purchase order ID so we can verify your claim.

Situations where refunds will not be provided

We are not obliged to provide a refund in any of the following situations:

  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations or you feel it is of low quality
  • You simply changed your mind
  • You bought the plugin by mistake
  • You do not have sufficient expertise to use the plugin
  • You claim a refund but do not provide sufficient information as to why you are entitled to one
  • Issues are caused by incompatible third-party plugins, themes, or your hosting environment
  • Your purchase was made more than 30 days ago

How to request a refund

Email us at info@zerosofttech.com with the following details:

  • Your full name
  • Purchase order ID
  • Plugin name
  • Reason for the refund request

We aim to respond within 24–48 hours. If your request is approved, refunds will be processed within 5–10 business days to your original payment method.

Resolving disputes

If we are unable to come to an agreement, you may escalate the matter by emailing us at info@zerosofttech.com and requesting a formal review. We will investigate and make a decision based on all available information. Purchases older than 30 days will not be eligible for dispute.

Version 1.0 — Effective date: May 2026